If you have any questions, concerns or comments please feel free to contact us. If you have a problem with your order we will do our best to come to help. Contact us at 905-465-3871 or email lorrainemerson@yahoo.ca Returns In most cases, faulty merchandise can be returned to the manufacturer if there is a manufacturing defect. BumGenius warranty issues are handled through Cotton Babies at www.cottonbabies.com Products can be refunded (minus shipping fees) within 14 days (as long as they have not been worn or washed). Exchanges or store credit are allowed, but the purchaser must cover shipping fees both directions. Payment Credit card, Paypal, and Money Orders (must be received prior to our shipping your order) are accepted through our online shopping cart. Shipping Orders for shipment are processed within 48 hours of your online or phone purchase. Shipping rates are generated according to where you live. The following flat shipping rates apply: Canada $13.95 The U.S $16.95 Additional charges may apply for Nunavit, the Northwest territories, the Yukon, and other rural areas. If additional charges apply, we will contact you before processing your order. Shipping times will depend on how quickly the manufacturer then ships. Please note that many of our products do come from the U.S. and Customs can sometimes slow the shipping process. Upon receiving your order, we will contact you by email to let you know approximately when your order will ship. Should you require immediate shipping, please contact us to find out what we currently have in stock. Shipping Insurance We are not responsible for items lost during shipping. If you would like shipping insurance please contact us. If insurance is not requested and a package is lost, we cannot be responsible, although we will do our best to track your shipment.